Shipping & Returns

SANITISEROO AUSTRALIA Shipping & Returns Policy

SHIPPING AND HANDLING

With a standard rate charged by our couriers, we charge $14.5  flat rate delivery (nationwide) for all the orders valued below $175 incl. GST. We offer free shipping when ordering $225 and over (nationwide) .

For bulk orders of alcohol based sanitisers (inflammable dangerous goods), we will organise the delivery with Pan Logistics, TNT or Connect Transport . If you have an existing account with TNT, please send an email to jimmy@sanitiseroo.com.au to provide your TNT account number. 

Delivery estimate is 1-2 working days for Melbourne, 3-4 working days for regional Victoria and 2-3 business days to Adelaide, Sydney & Brisbane Metro. Normally, it will take 5 to 7 business days to Perth, Darwin, Hobart and other regional areas outside of Victoria. You will receive a delivery notification from our staff by email with the tracking number included. 

Notice: We have already got rid of AUS POST which has been running too slow during the pandemic. Our couriers are still running as normal under Stage 4 restriction. If you don’t receive your order within 7 days, please send an email to customercare@sanitiseroo.com.au or directly ring 0416 892 668. We will help you chase up ASAP.

DELIVERY SCHEDULE

All deliveries are shipped the same day for orders placed before 12 noon Monday to Saturday – Please note we do not despatch any parcels on Sundays or Victorian Public Holidays. All of our delivery services require a signature as proof of delivery in all cases regardless of cost so please ensure that a person will be available to sign, you may wish to consider delivering to a work address etc. Whilst every effort will be made to ensure that goods are delivered within the stated time, no liability can be accepted for any delays. However, in the event of any delay you will be immediately contacted and offered another time for delivery or a full refund.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders shipped to physical addresses in Australia GST of 10% is applied – however the receiving entity will be responsible for any tax or customs liability or delay7ordering $225 and over

RETURNS

PERSONAL CUSTOMERS ONLY.

Important – Before returning an item – you must obtain from Sanitiseroo a Returns Authorisation Number. This must be then clearly marked on the front of the returning parcel – This helps us speedily sort and process the return.

If you wish to return any item, please ensure that it is well packed and is returned, unused, within 14 days of receipt of the goods. Please quote your invoice number on any correspondence. In the interests of hygiene we are unable to accept for return any items of a personal nature including sterile or sanitory sensitive goods. For example (and not limited to): Nebulisers, stethoscopes, or commodes – phone us for details on a specific product. This does not affect your statutory rights. (You may be responsible for your own postage and packing costs – for goods ordered in error)

Cancellation of undelivered orders: 
You may cancel any orders not despatched without giving a reason

Faulty goods under warranty:
In the first instance – contact Sanitiseroo via customercare@sanitiseroo.com.au for a returns authorisation number. We will then arrange for return of the product. At Sanitiseroo’s discretion we will arrange for repair, refund or credit to your account.

BUSINESS CUSTOMERS ONLY.

Sanitiseroo will not accept the return of goods delivered in accordance with a customers order unless a director of the company (Sanitiseroo) has agreed in writing to accept the return – this shall not constitute any admission on the part of Sanitiseroo. If the company (Sanitiseroo) has so agreed the goods shall be returned at the risk and expense of the customer and must be delivered to Sanitiseroo in perfect condition. In addition Sanitiseroo currently charges a restocking administration fee. This fee is currently 20% of the total of the goods returned.

You may have been bombarded by millions of different hand sanitisers in the market now. Here are some critical tips for helping you choose the right product.

“Made in Australia” 

Some factories are sourcing Overseas Alcohol and labelling them as Hand Sanitisers that are Made in Australia even though they are using Overseas Alcohol. We have been refusing to source and sell cheap overseas alcohol from Columbia, Vietnam or China since April. We are not stating that all overseas alcohol is not good. However, some suppliers do not have the proper certification to prove the alcohol quality and percentage.

This is why we registered the Kangaoroo logo for all our alcohol-based products to show that our ingredients are all sourced  locally. Our products are made from Australian alcohol and produced in Australia.

Look for a Barcode as you will be able to identify who the manufacturer is, where the products made and the date of manufacture. Eg. the product below has an unclear label without barcode and info regarding the manufacturer’s details.

Misrepresentation in the percentage of alcohol as the label will show 75% (or 75% ± 5%)  but in the product description will show only minimum 70%. Our standard, if we label and the product description shows 75%, we guarantee at least 77% of alcohol is contained.

Avoid Cloudy Gel. The right “gel” should be clear and you can see millions of small or big bubbles in it.

Proudly Support Local Community

Victoria has been the most affected with the longest lockdown in the world due to COVID-19. As a neighborhood pharmaceutical factory, it is our duty to help individuals who have been badly hit due to the lack of proper hygiene. We are donating our products to Victorian nursing homes and schools, for example, Cumberland View Aged Care, Naranga Specialist School & Echuca Specialist School.

Please contact me on jimmy@sanitiseroo.com.au if you require any 70% alcohol content and above hand sanitiser for your aged care facility and schools.